Remote Hands Services
Our highly skilled technicians are readily available 24 hours a day 7 days a week to provide Remote Hands Services in case you run into technical difficulties and other major concerns.
Our reliable 24/7 services include trouble-shooting; equipment installation, repair, and resetting; software upgrade/updates; data security and site alarm inspections.
Remote Hands for Trouble-shooting, Maintenance and Installation include:
* Onsite/offsite technical assistance, support, and trouble-shooting
* Telecommunications equipment installations and repairs
* Logistics support which includes assisting with un-crating equipment from boxes, RMA and shipping of replaced equipment
* Interface card removal, installation and configuration
* Testing, repair and replacement of carrier circuits/ T-carrier or T-CXR
* Installation of optical transport systems
* Cable testing and verification of cable integrity on installed media
* Telecom equipment status report
* Trace scan documentation and cable testing with real time report and print out
* Equipment inventory and maintenance
* Adding, removing or verifying a demarcation
* Capturing, recording, and editing digital pictures
* Running appropriate UNIX commands and other UNIX-like OS
* Recording serial numbers
* Tape backup: cassette exchange and strongbox storage, retrieval and transport
* Ladder racking, pre-wiring of patch panels and equipment
* Installation of patch bay equipments like routing switches and matrix routers
* Assembling, installing and maintaining cable systems
* Providing visual verifications to assist in remote troubleshooting
* Installing, replacing or removing equipment, such as a router/switch card; disk drive, memory, graphics and video cards, etc.